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OLA Poster: Virtual Orientation to Services for Students with Disabilities
Susan Ewing, York University Libraries developed this poster: Student engagement, recruitment and retention are critical issues in the post-secondary environment and this applies equally to students...
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OLA Posters: Evaluating & Measuring
Performance measures – outcomes – impacts – you name it, there is an urgent need for valid ways of identifying if and how library initiatives make a difference in a community, campus or company. 3...
View ArticleRethinking Customer Experience (CX)
We had a great conversation recently about the need to pivot and provide virtual services in a much more direct and focused way with public and academic librarians (April 23 on virtual environments)....
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